Service Operations Assistant

Position Summary

The Service Operations Assistant supports front-end and service operations, ensuring a smooth, efficient, and customer-focused experience. This role assists store leadership in supervising service teams, maintaining operational standards, and driving customer satisfaction while supporting daily execution of front-end functions.

Key Responsibilities Operational Execution

• Support daily front-end operations including check stands, self-checkout, and customer service desk
• Ensure proper cash handling, register procedures, and balancing practices are followed
• Maintain cleanliness, organization, and readiness of service areas
• Assist with managing customer flow and reducing wait times
• Support implementation of company programs, promotions, and initiatives

Customer Service Excellence

• Deliver exceptional customer service and create a welcoming environment
• Handle customer inquiries, returns, and service issues professionally
• Resolve complaints quickly and effectively to ensure customer satisfaction
• Promote loyalty programs and store initiatives

Team Support & Leadership

• Assist in supervising and supporting front-end associates (cashiers, courtesy clerks, service desk)
• Provide coaching, training, and real-time feedback to team members
• Reinforce company standards, policies, and service expectations
• Help coordinate break schedules and ensure adequate floor coverage

Performance & Productivity

• Support front-end productivity goals and service metrics
• Monitor transaction speed, accuracy, and service levels
• Identify opportunities to improve efficiency and customer experience
• Assist in reducing shrink through proper procedures and awareness

Compliance & Safety

• Ensure compliance with company policies, cash handling procedures, and security standards
• Support loss prevention and shrink reduction efforts
• Maintain a safe environment for customers and employees
• Follow all regulatory and company safety guidelines

Qualifications

• High school diploma or equivalent required
• Previous retail or customer service experience preferred
• Front-end or cashier experience strongly preferred
• Leadership or supervisory experience a plus
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Flexible schedule including evenings, weekends, and holidays

Physical Requirements

• Ability to stand for extended periods
• Frequent walking, bending, and light lifting
• Ability to assist customers and move throughout front-end areas

Key Competencies

• Customer Focus
• Communication Skills
• Team Support & Leadership
• Organization & Time Management
• Attention to Detail
• Problem Solving