Service Supervisor
Position Purpose
The Service Supervisor is responsible for supporting front-end operations to ensure a fast, friendly, and efficient customer experience. This role assists in overseeing cashiers, courtesy clerks, and service desk functions while maintaining compliance with company policies, cash handling procedures, and service standards.
Key Responsibilities- Customer Service Excellence
- Deliver and model outstanding customer service at all times
- Resolve customer concerns quickly and professionally
- Promote a welcoming and positive store environment
- Front-End Operations
- Support daily front-end functions including registers, self-checkout, and service desk
- Ensure proper cash handling, till accountability, and accurate transactions
- Assist with opening, closing, and shift transitions
- Team Leadership
- Provide direction and support to cashiers and courtesy clerks
- Reinforce productivity, service expectations, and company standards
- Assist in training new employees on front-end processes and procedures
- Compliance & Accuracy
- Ensure adherence to company policies, safety guidelines, and labor procedures
- Monitor ID checks and compliance for restricted sales (alcohol, tobacco, etc.)
- Maintain clean, organized, and operational front-end areas
- Operational Support
- Assist with breaks, lunches, and shift coverage
- Support store initiatives, promotions, and seasonal programs
- Communicate effectively with store leadership regarding front-end performance and issues
- Strong customer service and communication skills
- Ability to work in a fast-paced environment
- Basic math and cash handling experience
- Leadership or supervisory experience preferred
- Flexible availability, including evenings, weekends, and holidays
- Stand for extended periods of time
- Lift and carry up to 25 lbs as needed
- Frequent bending, reaching, and movement throughout the front-end area
- Customer Focus
- Team Leadership
- Attention to Detail
- Problem Solving
- Integrity & Accountability