Service Operations & Customer Support Executive

Job Summary

· The Service Operations & Customer Support Executive supports day-to-day service order administration and customer support activities in Asia Pacific.

· The role supports the Service Operations & Customer Support Manager and field service engineers in service orders, customer enquiries, service parts, documentation, reporting and other administrative activities.

· The position works closely with customers and relevant internal teams to support timely and accurate service operations.

Key Responsibilities

· Support aftermarket sales, including materials, service contracts and billable service hours.

· Respond to requests for quotations and coordinate order fulfilment.

· Prepare order processing documents, including delivery notes and tax invoices, using the in-house NetSuite enterprise resource planning system.

· Support inside sales activities by promoting post-warranty services and upgrading solutions to existing customers and assist with campaigns developed by product managers.

· Assist the Service Operations & Customer Support Manager in assigning and coordinating field service engineers’ schedules.

· Coordinate with factories and buyers on the delivery of goods.

· Prepare aftermarket reports and sales forecasts and assist the Service Operations & Customer Support Manager in submitting them according to the internal reporting calendar.

Requirements

· Diploma or degree in Business Administration, Management or related discipline.

· At least 1 year of relevant experience in a commercial organization engaged in international business.

· Experience with enterprise resource planning, customer relationship management or other business systems would be an advantage.

· Excellent working knowledge of Microsoft Office applications.

· Good organizational skills with attention to accuracy and detail.

· Good communication and interpersonal skills, with the ability to work effectively with different stakeholders.

· Proactive, willing to learn and able to manage multiple tasks.

· Good spoken and written English.

· Additional Asian language capabilities would be an advantage.

· Demonstrates agility and curiosity.

Note: The above duties and responsibilities are not exhaustive. The job holder may be assigned other duties from time to time according to business and customer needs.