Service Sales Engineer
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Summary
Technical sales role: prepares demos, consults on equipment needs, supports sales teams, and troubleshoots client issues for a service provider.
Responsibilities
- Preparing and developing technical presentations to explain our company's products or services to customers.
- Discussing equipment needs and system requirements with customers and engineers.
- Collaborating with sales teams to understand customer requirements and provide sales support.
- Generating high-quality sales leads, following up after initial contact, securing and renewing orders, negotiating prices, completing sales, and arranging deliveries.
- Researching, developing, and modifying products to meet customers' technical requirements and needs.
- Helping customers who have problems with installed products and recommending improved or upgrading of system.
- Soliciting and logging client feedback and evaluating the data to create new sales and marketing strategies to target customers.
- Identifying areas for improvement and communicating these issues as well as possible solutions to upper management.
- Setting and achieving sales goals and quotas.
- Training of products and services when necessary for new projects
- Preparation of quotation
- Preparation of weekly and monthly Sales report.
- Work closely with service engineers, Technicians, sales engineer and service coordinator on day-to-day schedule
- Excellence communication skills with customer via tele and/or on site to solve any technical related issues