Service Support Coordinator II

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?
• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to inclusion ensures that all employees' unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Brief Job Description:

• Ensure all billable work is being scheduled and executed and tickets are closed out in a timely basis.
• Ensure accurate documentation of all scheduling correspondence in tickets.
• Generate standard and custom reports to monitor workload.
• Ensure accurate documentation of all scheduling correspondence in tickets.
• Support building PowerBi dashboard to house the customer reports.
• Ensure that debrief are properly completed/ closed with work progress keenly reviewed from ticket notes.
• Ensure all documents confirming work completion are attached in the SR, such as service report, etc.
• Monitor service tickets, following up with the District Operations Coordinator to track the completion and status of work.
• Handling additional or unexpected Field Service Operations request that arises, showing flexibility and the ability to prioritize different tasks when needed.

Required/ Minimum Qualifications:
College graduate of any Business or Engineering Course

Additional / Preferred Qualifications:

• Education and Certification: Bachelor’s degree in business or supply chain or Sales
• Communication Skills: Being able to communicate progress, ask for clarification when necessary, and report results, even when working independently.
• Technical Skills: Proficiency in order entry software, such as Oracle, Excel, Smartsheet, Oracle, Word, PowerPoint and alike
• Exceptional time management: Ability to prioritize tasks efficiently, ensuring deadlines are met without compromising quality.
• Organizational Skills: Well-organized and able to manage multiple tasks simultaneously. Strong attention to detail and time management skills
• Attention to Details: Ensuring that tasks are completed accurately and thoroughly, even when no one is overseeing the work.
• Time Management Skills: Ability to prioritize tasks, manage time effectively, and meet deadlines.
• High level of dependability: Consistently reliable in delivering results on time and fulfilling responsibilities with little to no supervision.
• Competencies: Customer Focused, Result Driven, Ability to learn, document and train new processes, A history of excellent attendance, other duties & special projects as required

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES:
Customer Focus
Operational Excellence High-Performance Culture Innovation
Financial Strength

OUR BEHAVIORS:
Own It
Act With Urgency
Foster a Customer-First Mindset Think Big and Execute
Lead by Example
Drive Continuous Improvement Learn and Seek Out Development