Service Support Engineer - Exports

Key Responsibilities:

• Serve as the primary point of contact for customers service inquiries and technical support for dealer service teams.
  
• Address customer concerns, diagnose issues, and provide timely solutions or recommendations while maintaining smooth communication with dealers.
  
• Coordinate with International teams to ensure prompt and professional service support.
  
• Oversee and coordinate vehicle servicing, repairs, and preventive maintenance activities, ensuring timely and effective resolution of service issues.
  
• Maintain comprehensive service records and reports for all vehicles, including parts usage, service actions, and feedback from dealers.
  
• Diagnose and resolve complex mechanical and electrical issues in coordination with dealer service teams.
  
• Provide technical guidance and on-site training to dealer service technicians on diagnostics, repair procedures, and maintenance practices.
  
• Assist in developing training materials, service manuals, SOPs, and other technical documentation to support high-quality service operations.
  
• Support the processing of warranty claims in accordance with company policies and coordinate with the spare parts department to ensure timely availability of required components.
  
• Gather and analyze feedback from dealers to identify recurring service issues and opportunities for product or service improvements.
  
• Collaborate with the Product Development team to share insights and contribute to continuous improvement initiatives.
  
• Prepare periodic service performance and customer satisfaction reports, highlighting key metrics and improvement areas.