Service Support Lead Coordinator
Join a High-Performance Culture That Drives Innovation and Excellence
At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.
Why Vertiv?
- High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
- Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
- Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
- A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
Brief Job Description:
- Manage schedule and account assignment to Team members in order to meet the Customer requirements for contracts, corrective actions, emergency calls, warranties, start ups
- Responsible for the day to day running of a team process
- Control and constantly improve efficiency and productivity of team members and processes
- Cooperate with CRSs, CRMs, and Service Coordinators to achieve SLA
Responsibilities:
- Process requests in ERP system in well-timed manner
- Assign and/or Schedule Service Requests s.
- Ensure total discipline in the use of the ERP system
- Follow up the completion of jobs, escalate issues.
- Ensure efficiency, productivity targets are met, and workload is fairly distributed
- Help to achieve relevant KPI targets (PM completion, First time fix, team productivity, team efficiency)
Qualifications:
- School Background: university degree
- Language skills: English communication skills, both written and verbal
- Technical / Functional skills: Excel
- Minimum 3 years working experience in customer service area, at least 1.5 years of which as SME or lead
- Computer Literate: Office associated programs, ERP systems
- Able to manage people and coordinate/run projects, manage change and stress
- Well organized and able to work under pressure
Additional / Preferred Qualifications: -
- None
Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)
- None
Time Travel Needed:
- None
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development