Service Technician

Job Title: Service Technician
Department: Service
Reports To: Service Manager
Location: Field Operations (Travel required)
Pay Grade / Range: $20-35/hr (based on experience)
Benefits: Health insurance, PTO, 401(k), company vehicle, tool allowance

Summary

The Service Technician is responsible for supporting repair, warranty, punch list, maintenance, and installation work related to fencing, gates, and gate operator systems. This role requires a hands-on, problem-solving individual who can adapt to a wide variety of field situations and deliver high-quality workmanship. The position supports year-round operations, works closely with department leadership and service coordination, and plays a vital role in maintaining high levels of customer satisfaction and quality standards for Complete Fence.

Core Accountabilities

Field / Installation Duties

• Perform repairs, warranty work, punch list items, and new installations for fencing, gates, and gate operator systems.

• Identify and correct quality issues, including items that are not level, square, aligned, or functioning properly.

• Diagnose field problems, determine practical solutions, and provide accurate repair recommendations for proposal development.

• Travel to customer sites as required, including occasional out-of-town assignments and potential future data center projects.

• Support year-round service operations, including emergency repairs and seasonal maintenance issues.

• Assist with fabrication and welding activities when service demand is lower.

Customer Relations & Operational Support

• Maintain a high level of customer satisfaction through quality workmanship, clear communication, and professionalism.

• Work alongside experienced technicians during training and assist with cross-functional service activities.

• Coordinate effectively with the Service Coordinator and leadership regarding scheduling, jobsite conditions, and material needs.