Service Technician/Diesel Mechanic

Purpose: Represent the company in a courteous and cordial manner and ensure customer satisfaction and maximum efficiency for the business. Effectively diagnose, service and repair customer and company equipment.

Essential Functions:

Strong Diagnostic Ability

• Proficient in diagnostic skills to accurately identify and address issues.
• Must be adept at using advanced diagnostic tools to interpret error codes and determine the root causes of malfunctions.
• Understand a full range of techniques and procedures used in diagnosing, repairing, maintaining and servicing construction equipment.

Dependability

• Punctual and consistent attendance.
• Ability to consistently perform duties and meet expectations.
• Ability to multitask and prioritize work in order to meet deadlines and exceed customer’s expectations.
• Maintain a professional appearance, ensuring their service vehicles are organized, and delivering high-quality work consistently.
• Desire to work on equipment inside or outside in all weather and settings.
• The desire and willingness to continue to better themselves as a technician and an employee.

Strong Customer Service

• Exceptional customer service through clear and patient communication, educating customers about the services performed, and demonstrating empathy towards their concerns.

Teamwork

• Able to work independently and well within a team, sharing knowledge and supporting each other to solve complex problems.
• Strong interpersonal skills and the ability to relate to both customers and coworkers to contribute to a harmonious and productive work environment.