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IMAGENET CONSULTING

Discussion

Service Technician

Open 33d reposted 2× · 2 open copies

Essential Functions/Job Duties:

  • Follow all policies/procedures in the service department.

  • Perform service calls and installations assigned by Service Manager; assist in sales and customer facing meetings as needed; report all customer complaints to Management for follow-up.

  • Inspect and test equipment to locate and repair problems; assist other Service Technicians in troubleshooting network related issues.

  • Ensure schedule is maintained and delays are properly communicated; pre-call customers with an estimated time of arrival; keep Service Manager updated with projects and issues.

  • Recommend changes in installation specifications to simplify assembly and maintenance.

  • Adjust, calibrate, align and modify equipment; record effects on unit performance.

  • Demonstrate use of equipment to customers following installation or repair; check functioning of newly installed equipment to evaluate system performance under actual operating conditions; prepare reports detailing work done in connection with installation or repair.

  • Read technical manuals to learn correct settings for equipment and continue to develop knowledge and skills pertaining to network technical support.

  • Discuss layout and assembly procedures and problems to clarify design details and functional criteria of units; assemble complete prototype model.

  • Submit all Expense Reports, Charge Tickets or any other pertinent administrative data complete and on time.

  • Use company’s internal software systems to manage calls, order parts, etc.

  • Maintain Machine Reliability, Territory Response Time, Service Recall Rate, and Incomplete Rate at targeted levels or better than targeted levels.

  • Inspect vehicles before beginning routes to ensure safe operating conditions; operate equipment safely and effectively to minimize risk of injury, property damage or loss of life.

  • Maintain vehicle, tools and inventory in a neat, clean and organized fashion.

  • Wear company-issued uniforms and maintain a neat, groomed businesslike appearance.

  • Communicate with Dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems.

  • Communicate training needs that may increase effectiveness to Service Manager.

  • Regular, physical attendance on a predictable basis is essential to the performance of this job.

  • Other duties and projects as assigned by Supervisor and/or Management.

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