Service Technician

Job Summary

The Service and CCTV Technician is responsible for providing exceptional service to our customers while performing on-site diagnostics, troubleshooting, preventive maintenance, and corrective maintenance on a variety of gate, door, and CCTV/security camera systems.

Essential Duties and Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provides a positive, collaborative, and informative customer service experience to both residential and commercial customers.
• Diagnoses the nature of the issue triggering the service call. Confirms authorization to perform the repair, scope, and warranty-related issues are resolved before beginning work.
• Performs all necessary preventative and corrective maintenance. Welds, wires, and programs customer equipment as required by the nature of the service call.
• Ensures all workplace health and safety requirements are met. Maintains housekeeping and security of customer locations and job sites.
• Ensures device operates as intended and as desired by the customer.
• Closes out the call in Service Titan. Documents the scope of work completed and identifies any other malfunctioning customer equipment or opportunities for additional work.
• Manages truck inventory and partners with support team to order or purchase specialized equipment, missing parts, and other components and tools.
• Perform other duties as assigned.

Other Job Duties

Please note this job description is not designed to over or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.