Service Technician

Job Summary

The Service and CCTV Technician is responsible for providing exceptional service to our customers while performing on-site diagnostics, troubleshooting, preventive maintenance, and corrective maintenance on a variety of gate, door, and CCTV/security camera systems.

Essential Duties and Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provides a positive, collaborative, and informative customer service experience to both residential and commercial customers.
• Diagnoses the nature of the issue triggering the service call. Confirms authorization to perform the repair, scope, and warranty-related issues are resolved before beginning work.
• Performs all necessary preventative and corrective maintenance. Welds, wires, and programs customer equipment as required by the nature of the service call.
• Ensures all workplace health and safety requirements are met. Maintains housekeeping and security of customer locations and job sites.
• Ensures device operates as intended and as desired by the customer.
• Closes out the call in Service Titan. Documents the scope of work completed and identifies any other malfunctioning customer equipment or opportunities for additional work.
• Manages truck inventory and partners with support team to order or purchase specialized equipment, missing parts, and other components and tools.
• Perform other duties as assigned.

Other Job Duties

Please note this job description is not designed to over or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.

Required Education and Experience

• Education and/or experience equivalent a High School diploma and 3 or more years working with gate operators, electronic controls, or other low-voltage electrical systems, or similar trade-related experience. Associates degree or vocational program with a focus on electro-mechanical systems preferred.
• Familiarity with basic welding principles preferred.
• At least 2 years of field service-related experience working on-site at customer locations and interacting with customers.
• OSHA 10-Hour Certification preferred.
• Proficient in the setup and installation of CCTV systems, Cat 6 cabling, and networking infrastructure.
• Familiar with IP addressing and VMS
• Skilled in interpreting blueprints and site maps.
• Capable of troubleshooting cameras and switches
• Certified to operate BOOM or scissor lifts, with a comfort level working at elevated heights
• Possesses essential telecommunication tools, personal protective equipment (PPE)
• Demonstrates expertise in cabling infrastructure.
• Experience in conduit installation
• Familiarity with Axis/March Networks cameras is a positive attribute.
• Willingness to travel as necessary for job assignments.
• Has reliable/ presentable transportation and holds a valid driver's license with a clean driving record, free from DUI or DWI incidents within the past three years.