Service Technician
At PennEngineering, we innovate and collaborate to make the world a better place. You can contribute to work that matters with a company where diversity, equity and belonging are shared values. We’re committed to fostering an environment for every employee that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
PennEngineering is seeking a motivated, excited, individual to be a part of Haeger/PEM Team. As the Service Technician at PennEngineering, you’ll collaborate with teams that do truly amazing things.
Join us as we build the future in Manufacturing and Engineering!
Perks and Benefits:
- Medical & Employer Paid: Dental and Vision
- Parental Leave
- 401k and Employer Match
- Paid time off and holidays
- Tuition reimbursement
- Paid On the Job Training
- Performance incentive bonuses
- Community Volunteering
- Talent Referral Bonus Program
- Employee Centric Culture
WHAT YOU WILL DO:
This position provides technical support on all models of Haeger and PEMserter machines, tooling, and components—including automated and semi-automated insertion systems—applying skills and experience in hydraulic, pneumatic, electronic, and basic controls/automation. Technical service is delivered to the customer via telephone, electronic communication, and on-site in the field as required.
- Perform the full scope of the Service Technician role with a minimum of supervision.
- Commission, install, troubleshoot, and maintain Haeger and PEMserter products, including automated insertion cells, automatic fastener feed systems, and robotic- or gantry-equipped machines.
- Diagnose and repair hydraulic, pneumatic, and electronic failures; support PLC, HMI, servo/VFD, sensor, and vision-system issues on automated equipment, and validate solutions through testing.
- Follow prints, schematics, electrical/pneumatic diagrams, instructions, and bills of material to assemble and integrate machines and sub-assemblies.
- Test components individually and as complete assemblies—including automated sequences and safety interlocks—for proper and standard function as specified.
- Travel to customer locations to perform commissioning, integration, and service calls, including support for automated production lines.
- Exercise independent judgment and creativity in solving customer technical and automation problems.
- Generate documentation for internal and external technical and sales staff on service updates, automation configurations, and corrective actions.
- Provide product and basic automation training to Haeger/PEMserter distributors, representatives, and customers as required.
- Estimate repair costs for machines and tooling and quote the customer accordingly.
- Identify opportunities to improve service processes, machine uptime, and automation reliability.
- Take initiative in support of customers, distributors, and fellow team members, maintaining a high degree of professionalism, tact, and diplomacy.
Our commitment to Diversity, Equity and Belonging (DEB) endeavors to create a safe space for all employees and customers, regardless of age, race, sex, gender identity, national origin, or religion. We lift up voices and opinions by creating a respectful work environment where difference is valued, and we are doing our part to build towards a greater society where diverse points of view are celebrated.