Service Technician

Summary:

Maintain a territory, set up and install new equipment, perform equipment maintenance, resolve technical issues and provide customers with training and support.

Essential Duties and Responsibilities:

• Provide quality maintenance and repair of Ricoh, Konica Minolta and HP Digital copiers, fax machines and printers
• Set up and install printers, copiers, scanners and copier software
• Provide routine service maintenance on printers, copiers, scanners and fax machines
• Troubleshoot, resolve, diagnose and repair equipment
• Service a full field of assigned territory
• Demonstrate the ability to connect and print from laptop computer
• Perform duties with professionalism, respect customers’ environment while providing excellent quality of work and maintain customer satisfaction
• Ensure the timely and accurate preparation of reports.
• Properly maintain inventory, parts, tool bag and support equipment
• Keep informed of latest technologies, new products and other technical developments
• Coordinate service activities with dispatch, field personnel, management, sales personnel and customers.
• Provides assistance to management as required.