ServiceNow Administrator
Summary
Owns and improves the ServiceNow platform, configuring core ITSM apps, automating workflows, and maintaining the CMDB to ensure stability and data integrity for IT service delivery.
The ServiceNow Administrator owns the day-to-day health, configuration, and continuous improvement of the ServiceNow platform. This role is the technical backbone of IT service delivery — responsible for keeping the platform stable and upgrade-safe, translating business requirements into clean configuration, and ensuring the Configuration Management Database (CMDB) remains an accurate single source of truth for the enterprise.