ServiceNow Architect

The SA will own platform design across the ITSM workstreams, with primary responsibilities including: • Authoring Technical Design Documents (TDDs) for platform features and configurations • Driving TDD reviews and securing approvals through the Architecture Review Board (ARB) • Leading design decisions in alignment with ServiceNow best practices and client requirements • Serving as the ServiceNow design authority within a three-party delivery model (ServiceNow owns design; SI owns delivery • C…