Servicenow Developer
Summary
Designs, configures, and supports ServiceNow GRC/IRM solutions — building risk assessments, control frameworks, workflows, dashboards, and integrations across modules like Risk, Audit, and Vendor Risk Management. Core tech: ServiceNow platform, JavaScript/Glide scripting, Flow Designer, and REST/SOAP/MID Server/Integration Hub integrations.
We are seeking a skilled ServiceNow Governance, Risk, and Compliance (GRC) Developer to design, implement, and support ServiceNow GRC / IRM solutions. The role requires a blend of functional risk and compliance knowledge plus hands-on platform expertise across Risk Management, Policy and Compliance, Audit Management, Issues Management and related modules. The ideal candidate can translate business requirements into scalable workflows, controls, assessments, dashboards, and integrations that improve enterprise risk visibility and compliance performance.
Key Responsibilities
- Design, configure, and maintain ServiceNow GRC / IRM modules including Risk Management, Policy and Compliance, Audit Management, Vendor Risk Management, Issues Management, Third-Party Risk Management, and Business Continuity Management
- Gather business, risk, audit, issues and compliance requirements and convert them into solution designs, workflows, controls, and data models
- Configure risk assessments, scoring models, control frameworks, policy attestations, issue management, and remediation workflows
- Develop and customize ServiceNow applications using JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, and Studio
- Build reports, dashboards, and analytics for compliance status, open issues, control effectiveness, audit findings, and enterprise risk posture
- Integrate ServiceNow GRC with enterprise systems using REST, SOAP, MID Server, or Integration Hub to support automated evidence collection and cross-platform workflows
- Collaborate with stakeholders across IT, security, audit, legal, compliance, and business functions to align risk and compliance processes
- Support testing, UAT, release planning, defect resolution, documentation, and post-production support
- Recommend process improvements using current IRM trends such as continuous compliance monitoring, smart automation, and AI-enabled workflows
Required Qualifications
- 6+ years Hands-on experience with the ServiceNow platform, including configuration and administration of GRC / IRM modules
- Strong understanding of governance, risk, and compliance principles, enterprise risk management, and control frameworks
- Proficiency in JavaScript and ServiceNow scripting concepts including Glide, Business Rules, and Flow Designer
- Experience with integration methods such as REST, SOAP, MID Server, and Integration Hub
- Familiarity with compliance and security frameworks such as SOX, ISO 27001, NIST, PCI-DSS, GDPR, HIPAA, or FedRAMP
- Strong analytical, problem-solving, communication, and stakeholder management skills