ServiceNow Developer - ITOM/ITSM Module

Job Description :

We are looking for an experienced ServiceNow Developer with 7 - 9 years of hands-on experience to design, develop, and support enterprise-scale ServiceNow solutions. The role involves configuration, custom development, integrations, and platform optimization across core ServiceNow modules in a large, complex IT environment.

Responsibilities :

- Design, configure, and develop ServiceNow solutions using out-of-the-box features and custom scripting.

- Work on ServiceNow modules such as ITSM, ITOM, ITAM, WSD, CSM, or custom applications.

- Develop and maintain workflows, business rules, client scripts, script includes, UI policies, catalogs, and flows.

- Build and support integrations using REST/SOAP APIs, MID Server, and Integration Hub.

- Support CMDB and Discovery, ensuring data accuracy and relationship integrity.

- Participate in upgrades, patching, testing, and release management activities.

- Troubleshoot production issues and provide ongoing platform support.

- Collaborate with architects, business analysts, and cross-functional teams in Agile delivery models.

- Follow platform best practices, security standards, and governance guidelines.

Qualifications :

Required Experience & Skills :

- 7+ years of hands-on ServiceNow development experience.

- Strong proficiency in JavaScript and ServiceNow Glide APIs.

- Solid experience with ITSM (Incident, Problem, Change, Request, Knowledge).

- Experience with integrations and automation.

- Working knowledge of CMDB concepts and ITIL processes.

- Experience in enterprise or managed services environments preferred.

Certifications (Preferred) :

- ServiceNow CSA (Certified System Administrator) - Mandatory

- CIS (ITSM / ITOM / ITAM) - Preferred

- CAD (Certified Application Developer) - Good to have

Soft Skills :

- Strong analytical and problem-solving abilities

- Good communication and stakeholder management skills

- Ability to work independently and in team-based environments

- Ownership mindset with attention to quality and detail