Servicenow Developer

Position Description: ServiceNow Developer for instance consolidation

Specific Skills Required:

Core ServiceNow platform development

JavaScript on the Now Platform (server-side + client-side)

Business Rules, Script Includes, UI Policies, Client Scripts

Scoped app development (App Engine) and solution architecture

Data modeling: tables, relationships, dictionary, CMDB concepts

UI: UI Builder/Workspaces, Service Portal, widgets, UI Actions (as applicable)

Automation & workflow

Flow Designer and IntegrationHub (spokes/actions; scripting when needed)

Approvals, SLAs, orchestration, notifications/events

Strong configure vs customize judgment (upgrade-safe design)

Integrations & data

REST/SOAP APIs, webhooks, OAuth, MID Server basics

Import Sets, Transform Maps, Data Sources; error handling/retries

Module/domain knowledge

IT Service Management (ITSM): Incident/Problem/Change/Request

CMDB, Discovery/Service Mapping, IT Operations Management (ITOM)

Customer Service Management (CSM)

Quality, performance, and platform hygiene

Performance tuning: query optimization, indexing, async processing

Testing: Automated Test Framework (ATF), regression mindset

Upgrade readiness; leverage out-of-box (OOB) capabilities

DevOps: update sets, CI/CD, source control, environment promotion

Security & governance

Access controls (ACLs), roles, least privilege

Secure coding, auditing/logging, compliance awareness

Senior-level expectations

Technical leadership: design reviews, mentoring, standards

Estimation and delivery planning; clear technical user stories/acceptance criteria

Stakeholder communication and tradeoff/risk management

Certifications (preferred)

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