ServiceNow Developer (SPM + Integrations + Upgrade) (BLR/Noida)

Senior ServiceNow Developer - Strategic Portfolio Management & Business Performance Center

Experience: 4 to 9 years

Location: Bengaluru/Noida

Summary

We are currently recruiting a highly skilled Senior ServiceNow Developer specializing in Strategic Portfolio Management (SPM) to spearhead the architecture, construction, and deployment of robust enterprise-level SPM solutions. This pivotal position centers on optimizing Demand Management, Project and Portfolio Management (PPM), Agile methodologies, Resource allocation, and financial oversight, thereby empowering the organization with data-centric insights for strategic alignment. The successful candidate will combine profound technical proficiency in ServiceNow development with a comprehensive grasp of enterprise portfolio frameworks and agile operating structures, ensuring the delivery of scalable, forward-looking solutions that adapt to the company's long-term strategic vision.

Responsibilities

• SPM Solution Architecture and Implementation: Architect, build, and deploy comprehensive ServiceNow SPM capabilities covering Demand, PPM, Agile development, resource management, and financial planning modules.
  
• Module Configuration and Visibility: Tailor ServiceNow SPM components to enhance enterprise-level portfolio transparency, streamline prioritization processes, and maximize value realization.
  
• Best Practices Adherence: Guarantee that all solutions remain scalable, flexible, and consistent with ServiceNow industry standards and recommended roadmap updates.
  
• Strategic Partnership: Collaborate closely with executive leadership, PMOs, finance departments, and delivery units to convert high-level strategic goals into functional SPM features.
  
• Stakeholder Engagement: Conduct workshops and interviews with key stakeholders to identify operational challenges, assess maturity levels, and pinpoint optimization opportunities.
  
• Advisory Role: Serve as a trusted consultant who effectively connects strategic intent with technical execution and business operations.
  
• Process Optimization: Evaluate portfolio, demand, and delivery workflows to uncover avenues for automation and ongoing enhancement.
  
• Workflow Standardization: Lead the harmonization of intake, prioritization, funding, and execution processes across the entire organization.
  
• Governance and Reporting: Implement governance frameworks and reporting mechanisms to ensure strategic coherence, operational transparency, and regulatory compliance.
  
• Technical Development: Engineer advanced ServiceNow configurations utilizing flows, workflows, business rules, UI policies, and client/server-side scripts, alongside complex integrations.
  
• Mentorship and Leadership: Provide technical guidance and professional development to junior developers and platform administrators.
  
• Release Management: Assist in release planning, system upgrades, and platform enhancements to ensure minimal operational disruption.
  
• Quality Assurance: Direct and facilitate User Acceptance Testing (UAT) to verify that deliverables meet both business needs and strategic objectives.
  
• Performance Monitoring: Track production system performance and user adoption rates, proactively addressing and resolving any emerging issues.
  
• Continuous Enhancement: Drive improvements in user experience, reporting precision, and overall operational efficiency.
  
• Agile Collaboration: Work alongside Agile Release Trains, Product Owners, and Scrum Masters to support hybrid and Agile delivery frameworks within the SPM environment.
  
• Roadmap Contribution: Participate actively in backlog refinement and strategic roadmap planning sessions.
  
• Future Innovation: Contribute to the evolution of the next-generation SPM strategy by exploring Enterprise Agile Planning (EAP), value stream management, and AI-enhanced forecasting.
  
• Financial Transparency: Enhance financial visibility through advanced investment planning and cost modeling techniques.
  
• System Integration: Deepen connectivity with ITSM, ITOM, HRSD, and APM systems to achieve comprehensive end-to-end visibility.
  
• Metrics Alignment: Adopt data-driven KPIs, executive dashboards, and OKR alignment to measure success.
  
• Product Alignment: Maintain continuous synchronization with ServiceNow's evolving SPM product roadmap.
  

• Professional Background: Minimum of 4 years of hands-on experience in ServiceNow development and full-lifecycle implementations.
  
• Module Proficiency: Demonstrated expertise with ServiceNow SPM and PPM functional modules.
  
• Mandatory Certifications: Possession of ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) credentials.
  
• Preferred Certifications: ServiceNow Certified Implementation Specialist – SPM/PPM certification is highly desirable.
  
• Additional Credentials: ITIL v3/v4, SAFe, or Agile certifications are considered advantageous.
  
• Scripting and Configuration: Advanced capability in ServiceNow scripting and configuration, including Business Rules, Script Includes, Client Scripts, UI Policies, Workflows, and Flow Designer.
  
• Analytics and Integration: Proficiency in Performance Analytics, reporting, and managing integrations with data transformation processes.
  
• Delivery Methodologies: Proven experience supporting Agile, Waterfall, and Hybrid delivery models within the ServiceNow ecosystem.
  
• Core Competencies: Exceptional analytical, problem-solving, and communication abilities.
  
• Project Management: Track record of successfully managing multiple concurrent initiatives within dynamic, fast-paced environments.
  
• Executive Presence: Ability to confidently lead discussions and presentations with senior stakeholders and C-level executives.
  
• Facilitation Skills: Experience in leading SCRUM ceremonies and managing portfolio governance forums.