ServiceNow L3 Support Engineer Enterprise Integrations - Remote

Dear Candidate,

We are hiring for MNC client for remote opportunity.

Role: ServiceNow L3 Support Engineer Enterprise Integrations

Experience: 8+ Years

Mandatory Certification: ServiceNow CSA

Job Responsibilities:

Looking for an experienced ServiceNow L3 Support Engineer – Enterprise Integrations with 10+ years of experience in ServiceNow platform administration, enterprise integrations and advanced troubleshooting.

The candidate must have strong expertise in ServiceNow IntegrationHub, REST/SOAP APIs, eBonding, SSO, SAML, OAuth 2.0, Azure AD, Genesys CTI, Event Management and MID Server.

Responsible for handling complex L3 integration issues, troubleshooting authentication failures, ticket synchronization, API errors, monitoring integrations, workflow automation and on-premise connectivity. Must be capable of independently resolving critical production issues and coordinating with network, security and application teams.

Must-Have Technical Skills:

1. ServiceNow L3 Support and Administration.
2. IntegrationHub, Flow Designer and custom spokes.
3. REST API, SOAP API and Scripted REST APIs.
4. eBonding / B2B integrations between ServiceNow instances.
5. SSO, SAML 2.0, OAuth 2.0 and Azure AD.
6. Genesys Cloud / Genesys Engage – CTI integrations.
7. Event Management and monitoring tool integrations.
8. MID Server administration and ECC Queue troubleshooting.
9. GlideRecord, Script Includes and server-side scripting.
10. JSON/XML payload parsing and transformation.
11. ACLs, authentication and integration security.
12. Advanced L3 troubleshooting and incident management.

Certifications:

• Mandatory: ServiceNow Certified System Administrator (CSA).
• Preferred: ServiceNow Certified Application Developer (CAD).
• IntegrationHub, Flow Designer and REST Integration micro-certifications.

Interested candidate can share profiles on nilima.dumbre@siroclinpharm.com