ServiceNow Product Manager

MANTECH seeks a motivated career and customer-oriented ServiceNow Product Manager to drive the strategy, adoption, and delivery of our internal ServiceNow ITSM platform in Herndon, VA. This is a hybrid position.

This role combines product ownership with personnel and operational team leadership, bridging the gap between business stakeholders and technical execution.

Responsibilities include but are not limited to:

• Defining and executing the product vision, roadmap, and enhancement strategy for the internal enterprise ServiceNow ITSM instance.
• Leading, mentoring, and directing a team of ServiceNow developers, system administrators, and business analysts.
• Managing the end-to-end Agile software development lifecycle, including sprint planning, backlog refinement, user story creation, and release management.
• Partnering with internal business units to capture requirements, optimize ITSM workflows (Incident, Problem, Change, Request, Asset), and drive platform adoption.
• Establishing platform governance, performance metrics, and continuous service improvement initiatives.
• Maintaining system baselines and configuration management items to align with enterprise architecture standards.
• Recommending, and when approved, implementing process and policy improvements across the ServiceNow platform.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 5+ years of experience in IT Product Management, ITSM leadership, or Enterprise Systems Management.
• Demonstrated experience managing or leading technical teams within an Agile/Scrum environment.
• Deep functional knowledge of the ServiceNow platform and core ITSM modules.
• Strong communication, stakeholder management, and conflict-resolution skills.
• Experience working across a large team to drive technical agenda and managing complex, intertwined systems and data flows.

Preferred Qualifications:

• Certified Scrum Product Owner (CSPO), SAFe POPM, or PMP certification.
• ITIL v3/v4 Foundation Certification.
• Experience creating, maintaining, and communicating complex information technology documentation.
• Self-starter with excellent people skills to work across teams and drive change throughout an organization.

Clearance Requirements:

• US Citizen

Physical Requirements:

• Must be able to remain in a stationary position 50%.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations