Servicenow Senior

Qualifications required:

Must have skills/Project Experience/Certifications:
* Minimum of 6+ years of ServiceNow implementation experience in large complex environments is required
* Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACLs, Import Sets, Transform Maps and Update sets
* Proficient in Agile development and all phases of the Application Development Lifecycle, Experience with software development support tools (e.g. Jira, Rally etc.)
* Experience in Enterprise Asset Management (EAM), HAM, SAM, Service Portal, UI Builder, Agentic AI, Virtual Agent
* Certified ServiceNow System Administrator (CSA), ServiceNow Developer with hands-on experience with ITSM
* Hands-on experience with one additional ServiceNow skill (ITBM/ITOM/HRSD/ITAM/DevOps/ Integrations/ Service Portal/Custom applications) is mandatory
* Participate in user story grooming session, elaboration, and design sessions
* Review user stories to understand requirements and technical architecture documentation for solution
* Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file based transfers, etc.
* Develop integration design to support functional design including full documentation of methods, data transfers and error checking
* Configure the ServiceNow solution to meet identified business requirements, process guides and functional requirements
* Identify requirement "gaps" to maintain a high degree of quality in the solution build
* Provide insight and expertise into the ServiceNow configuration based on previous work experiences and training
* Complete the deployment of solutions across sub-production and production environments

Good to have skills/Project Experience/Certifications:
* Provide training for each tools functionality both in person and through using other methods
* Enterprise Asset Management (EAM), HAM, SAM, Service Portal, UI Builder, Agentic AI, Virtual Agent

Education

Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent

Locations

Hyderabad, Bengaluru, Chennai, Pune