ServiceNow Senior Technical Consultant ITAM (México & Colombia)

Ondaro is with you for what comes next.

Ondaro is looking for a highly skilled and collaborative ServiceNow Senior Technical Consultant – ITAM to join our growing ServiceNow team. In this role, you will lead the design, configuration, and implementation of ServiceNow IT Asset Management solutions, helping organizations gain greater visibility, control, and optimization of their IT assets throughout the entire lifecycle. You will work closely with clients, architects, developers, and business stakeholders to deliver scalable and high-quality solutions, provide technical leadership, establish best practices, and drive successful ITAM initiatives while contributing to the growth and innovation of our ServiceNow practice.

What you’ll be doing:

• Lead the technical design, configuration, and implementation of ServiceNow Software Asset Management (SAM), Hardware Asset Management (HAM/ITAM), and ITSM solutions.
• Act as a Subject Matter Expert (SME) for asset lifecycle processes, guiding clients on best practices for software and hardware management.
• Configure and manage Discovery, Service Graph Connectors, normalization, software models, entitlements, and software reclamation rules.
• Integrate ServiceNow with third-party discovery and endpoint management tools (e.g., SCCM, Jamf, ILMT).
• Drive the full development lifecycle, translating complex business requirements into robust technical architectures.
• Lead technical workshops, solution presentations, and align directly with international clients and global stakeholders.
• Mentor mid-level/junior developers and ensure the technical excellence and quality of all deliverables.

What You Bring

• Solid experience as a Senior Technical Consultant or Developer on the ServiceNow platform.
• Deep expertise in implementing and customizing ITAM (Hardware Asset Management) modules.
• Strong practical experience with ITSM processes (Incident, Problem, Change) and a deep understanding of CMDB data modeling (CSDM).
• Advanced technical skills in integrations (REST/SOAP), JavaScript, Flow Designer, and system architecture.
• Fluent English (Mandatory): Ability to confidently conduct technical meetings, defend solutions, and interact daily with global clients and teams (e.g., USA, Canada).
• Active ServiceNow Certifications, especially CIS-SAM, CIS-HAM, or CIS-ITSM.
• Strong understanding of software licensing metrics for major publishers (Microsoft, Oracle, IBM, Adobe, etc.).
• Previous experience in consulting firms delivering end-to-end projects.
• ITIL v4 Certification and experience with Agile methodologies (Scrum/Kanban).

Perks? Oh, yes.

Ondaro's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people and support your continued education and career development.

We value diversity at our company. Ondaro is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

To learn more about Ondaro LLC, please visit our website and check out our podcast series. Also be sure to follow us on LinkedIn and YouTube!

Ondaro LLC (“Ondaro”) collects and uses your personal information, including sensitive personal information, for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance/the business purposes listed in the chart HERE. We are committed to properly handling the personal information collected or processed in connection with your employment relationship with us. We will not sell the personal information, including any sensitive personal information, we collect about our employees or applicants for employment or share it with third parties for cross-context behavioral advertising.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.