ServiceNow Solution Architect (M/F/D)
About the Role
We are looking for an experienced ServiceNow Solution Architect to lead the design, governance, and implementation of enterprise-scale ServiceNow solutions. The successful candidate will play a key role in defining the future ServiceNow architecture, ensuring alignment with business objectives, enterprise architecture standards, and ServiceNow best practices.
This role requires deep expertise in CMDB, CSDM, and IT Asset Management (ITAM) and the ability to translate complex business requirements into scalable, maintainable, and future-proof solutions.
Key Responsibilities:
Solution Architecture
Design end-to-end ServiceNow solutions across multiple modules and business domains.
Define solution architecture, technical designs, data models, and integration patterns.
Ensure solutions are scalable, secure, supportable, and aligned with ServiceNow best practices.
Review and approve technical designs produced by development teams and implementation partners.
CMDB & CSDM Leadership
Own the architectural vision for the data on ServiceNow platform.
Lead the implementation and continuous improvement of the Common Service Data Model (CSDM).
Define relationships between business services, technical services, service offerings, applications, infrastructure, and assets.
Establish governance and quality standards for configuration and service data.
IT Asset Management
Architect solutions supporting Software Asset Management (SAM) and Hardware Asset Management (HAM).
Define integration strategies between ITAM, CMDB, procurement, and discovery tools.
Platform Governance
Establish architectural data standards, design principles, and implementation guardrails.
Promote out-of-the-box capabilities and minimize unnecessary customization.
Participate in Technical Governance Board.
Support platform upgrades and roadmap planning.
Stakeholder Management
Collaborate with business stakeholders, product owners, enterprise architects, and technical teams.
Facilitate workshops to gather requirements and define solution directions.
Provide architectural guidance to developers, administrators, and platform teams.
Manage relationships with implementation partners and vendors.
Required Qualifications:
Experience
5+ years of ServiceNow experience.
2+ years as Solution Architect, Technical Architect, Lead Consultant, or equivalent role.
Proven track record of delivering ServiceNow solutions in large enterprises.
Experience working in global, multi-stakeholder environments.
Mandatory Technical Skills
Expert-level knowledge of CMDB architecture and governance.
Strong practical experience with ServiceNow CSDM and service modeling.
Strong experience with IT Asset Management (ITAM), including SAM and HAM.
Strong understanding of ServiceNow data model and platform architecture.
Experience with ITSM and related ServiceNow products.
Experience designing integrations using REST APIs, IntegrationHub, MID Server, and related technologies.
Understanding of data governance, identification and reconciliation, and CMDB Health.
What we offer :
Employment based on an employment contract, along with a comprehensive benefits package
Training and development programs, as well as access to an e-learning platform
Onboarding program with the support of a dedicated Buddy
Participation in an annual, company-wide integration event
A work environment based on Scandinavian organizational culture
Opportunities for growth through our internal program
Benefits:
Sharing the costs of sports activities
Private medical care
Sharing the costs of foreign language classes
Sharing the costs of professional training & courses
Life insurance
Integration events
Corporate gym
Corporate sports team
Coffee / tea
Parking space for employees
Extra social benefits
Holiday funds
Christmas gifts
Employee referral program
Charity initiatives
Bicycle parking
Modern and ergonomic office
Yoga in the office