ServiceNow SPM Business Analyst

Description

We are seeking an experienced ServiceNow SPM business analyst with hands-on experience delivering end-to-end strategic portfolio management (SPM) implementations. The ideal candidate will work closely with business stakeholders and technical teams to gather requirements, define solutions, and support successful ServiceNow SPM implementations.

Requirements

• 5+ years as a business analyst, including at least 3 years with ServiceNow.
• Strong functional expertise in ServiceNow SPM, including demand management, project portfolio management (PPM), resource management, strategic planning, financial management, scenario planning, roadmaps, goals & objectives, and portfolio management.
• Experience leading discovery workshops, gathering and documenting business requirements, writing user stories and acceptance criteria, and translating business needs into scalable ServiceNow solutions.
• Ability to work closely with architects and developers, support solution design, UAT, and stakeholder presentations.
• Strong communication and presentation skills, with experience engaging business and executive stakeholders.
• ServiceNow SPM implementation experience is mandatory. CSA and CIS-SPM certifications are highly preferred.