Servicing Quality Control Analyst

Basic Description:

Performs quality control reviews of residential mortgage servicing activities to ensure compliance with agency, investor, insurer, regulatory, and company requirements. This role reviews servicing operations across performing and default loan portfolios, identifies defects and risks, and supports corrective action efforts to improve servicing quality and compliance.

Applicants who reside within the United States will be considered.

Responsibilities:

• Conduct quality control reviews of mortgage servicing activities, including:
• Customer service and complaint handling
• Cash posting and payment application
• Investor reporting
• Escrow administration
• Bankruptcy
• Collection activities
• Loss mitigation
• Foreclosure
• Property preservation and inspection activities
• Claims processing
• Review servicing practices for compliance with federal and state regulations, investor requirements, and company policies.
• Identify defects, exceptions, trends, and control weaknesses; document findings and recommendations.
• Maintain thorough documentation supporting all review conclusions and findings.
• Prepare quality control reports and assist with remediation tracking.
• Maintain current knowledge of FHA, VA, USDA, FNMA, FHLMC, and GNMA servicing requirements.
• Perform additional duties as assigned.