Shift IT Support Analyst (Prai)
Posted Updated
Summary
On-site rotating-shift IT support analyst at Coherent Corp.'s Perai, Penang plant: providing hardware/software, shop-floor (Camstar MES), and corporate system support to end users, managing Windows AD/SCCM deployment, printer maintenance, and network troubleshooting via a ticketing system with SLA compliance.
Primary Duties & Responsibilities
- Responsible for Software and Hardware support in the plant
- Assist engineers in maintaining system uptime & timely resolution & escalation of problems and issues
- Provide shop floor system support (Camstar MES system)
- Provide support to end users in maintaining IT developed system and corporate system
Education & Experience
- A degree in Computer Studies or Computer support related field or its equivalents with at least 2 years of relevant work experience e.g. computer hardware and software support, telecommunication, email etc. Use ticketing system to track the work and comply to SLA and first response status
Skills
- Familiar with Microsoft MS Office and OS cloning / SCCM deployment
- Familiar with Windows AD account management and provisioning
- Familiar with Dell/Lenovo computers and laptop troubleshooting
- Zebra/Intermec Barcode printer and HP LaserJet printer maintenance
- Possess strong interpersonal skills and enjoy the process of problem-solving
- Possess networking troubleshooting skillset
- Work effectively with other members of Coherent Corp.
Working Conditions
- This role is 100% onsite and shift rotating support
Culture Commitment
Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:
Integrity – Create an Environment of Trust
Collaboration – Innovate Through the Sharing of Ideas
Accountability – Own the Process and the Outcome
Respect – Recognize the Value in Everyone
Enthusiasm – Find a Sense of Purpose in Work
Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.