Shift Lead
Posted Updated
Job Purpose: Supports and directs the Management Team in running successful shifts, leading hourly Team Members through role-model leadership of the Company’s Core Values.
Job Traits: Operations Management, Communications, Human Resources, Stakeholder Relations
Job Responsibilities:
- Supervises restaurant operations by directing and coordinating activities consistent with established goals, objectives, and policies.
- Promotes and complies with implemented programs to ensure attainment of business plan for growth and profit.
- Provides direction and structure for hourly Team Members based off General Manager guidelines.
- Identifies any operational issues and gives timely feedback to the team so they can impact the operational opportunities.
- Follows and promotes all operational goals and follow-up plans set forth by the General Manager.
- Ensures Guests receive fresh, high quality food and outstanding service according to brand standards.
- Ensures shifts run smoothly with all Guests receiving a wow experience.
- Other duties as assigned
Qualifications:
- Must be 21 years of age or older
- Must be high performing Team Member who has a history of leading by example.
- Ability to prioritize and balance multiple tasks simultaneously
- Ability to cope with pressure and work under pressure
- Ability to work effectively and cooperatively with fellow Team Members
- Excellent oral communication skills
- Possess the ability to motivate and maintain effective working relationships with all Team Members