Shift Lead (Key Holder)
Posted Updated 3
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Who We Are:
We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment!
Interested in working at Sandbox VR? Sneak peek of our store experience HERE.
What You Will Be Doing:
- Create Unforgettable Guest Moments
- Greet guests with energy and invite them into an exciting, welcoming environment
- Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
- Proactively share offers (F&B, repeat visits, gift cards) to boost engagement
- Be a Tech & Experience Expert
- Master our proprietary tech and keep gear calibrated
- Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
- Communicate with management and tech support when issues arise, clearly and quickly
- Keep Things Running Smoothly
- Maintain a spotless, high-energy store that meets Sandbox VR standards
- Sanitize gear thoroughly and display materials/gift cards to brand expectations
- Prepare iPads, body trackers, and gear before and after every session
- Shift Leadership & Coaching
- Open/close the store, manage daily audits, break schedules, and labor spend
- Run shift check-ins, coach in real time, and train new hires
- Ensure team performance, morale, and guest service standards remain high
What We Are Looking For:
- Egoless & Coachable: You take feedback well and pitch in wherever needed
- Adaptable & Proactive: You’re resourceful, self-driven, and good with change
- Team-Focused: You stay positive and celebrate group wins
- Reliable: On time, in uniform, and ready to shine
- Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs
- Weekend Availability: Required
- Leadership: 1+ year in retail/hospitality leadership
Benefits:
- Paid sick time + 401(k) match
- Commuter benefits (transit + parking)
- Referral bonuses + employee discounts
- Free VR sessions + guest review bonus
Note: Evening and weekend availability may be required depending on the business’ needs.
As published by lever · 8 questions
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Any Relevant Socials or Personal Sites? URL
Pick from a list (8)
- Will you require a VISA sponsorship to work in the USA? optional
- Are you at least 18 years of age? optional
- Are you willing and able to work holidays? optional
- Are you willing and able to work Saturdays? optional
- How many hours are you looking to work per week? optional
- Have you ever coached a team member during a shift to improve their performance or meet expectations?
- Have you failed to consistently uphold and enforce company policies and standards during your shifts?
- Have you actively promoted upselling or cross-selling strategies to team members during your shift?