Shift Lead

Overview:
The Shift Lead plays a critical part of our daily leadership support. Shift Leads support cafe by ensuring employees are customer focused, productive, and following all policies and procedures throughout their assigned shift. Shift Leads will assume cafe responsibility anytime they are on the floor and will serve as a leader-on-duty, often collaborating with other internal leaders to ensure smooth operations. Shift Leads are expected to be aware of the needs, policies, and procedures of the cafe and are expected to delegate tasks to the team throughout the shift. Shift Leads are responsible for sharing feedback with management regarding shift outcomes and cafe needs.