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FRESH DINING CONCEPTS LLC

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Shift Manager

Open 33d reposted 2× · 2 open copies

The Nothing Bundt Cakes (NbC) Team Member plays a vital role in delivering joy to guests through exceptional service, quality bakery production, and a welcoming atmosphere. Whether engaging directly with guests, preparing delicious cakes, frosting, or maintaining a clean and organized bakery, this role is integral to the team’s success. A Team Member embodies NbC’s core values and ensures every guest has a memorable experience.

Accountabilities/Duties:

  • Provide outstanding customer service, warmly greeting guests and assisting with orders in person and via phone.

  • Maintain strong product knowledge to educate guests on NbC cakes, flavors, sizes, and complementary merchandise.

  • Assist in the preparation, baking, frosting, and packaging of cakes following strict proprietary recipes and food safety guidelines.

  • Ensure all food handling and sanitation standards comply with health and safety regulations.

  • Operate bakery equipment such as commercial-grade mixers, ovens, and frosting tools with precision.

  • Maintain an organized and clean bakery, including dishwashing, sweeping, mopping, and sanitizing workstations.

  • Monitor inventory levels and notify management when replenishment is required.

  • Work collaboratively with team members to uphold brand standards and ensure efficient bakery operations.

  • Uphold strict adherence to dress code, personal hygiene, and operational procedures.

Knowledge, Skills, and Abilities:

  • Excellent customer service and communication skills with a warm and positive attitude.

  • Strong multitasking and organizational skills in a fast-paced environment.

  • Ability to perform precise, repetitive tasks requiring continuous hand, wrist, and arm movement.

  • Understanding of basic math and measurement units for accurate ingredient preparation.

  • Capacity to lift up to 50 pounds and stand for extended periods.

  • Ability to follow detailed instructions and work with minimal supervision.

  • Experience in a bakery, restaurant, catering, or retail setting is a plus.

Core Values and Competencies:

Servant’s Heart:

  • Puts the needs of the guest and team first.

  • Demonstrates reliability, trustworthiness, and responsiveness.

  • Acts with humility and empathy.

Spirit of a Champion:

  • Takes initiative and ownership of responsibilities.

  • Shows drive and passion for delivering excellence.

  • Maintains a strong sense of urgency and upholds brand standards.

Genuine Connections:

  • Engages warmly and authentically with guests and team members.

  • Communicates openly, clearly, and respectfully.

  • Builds positive, productive relationships.

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