Shift Supervisor F/T

Hourly Pay Range: $17.72 - $23.74

The starting pay rate for new hires is: $18.50/Hour

Benefits Overview:

• Paid Time Off: Paid vacation time based on position classification and hours worked (accrual rates increase with tenure), 3 personal days annually for eligible roles, up to 40 hours of accrued paid sick leave per year, and 9 paid holidays.
• Health & Wellness: Comprehensive medical coverage (including a High Deductible Health Plan option with employer HSA contributions), dental coverage, and vision insurance. Employees can participate in a Gym Reimbursement program to earn up to $30 per quarter.
• 100% Employer-Paid Insurance: Basic Life and AD&D insurance (1x annual salary up to $150,000) and Short-Term Disability coverage (60% of earnings up to 26 weeks) for eligible employees.
• Retirement Plan: Voluntary pre-tax 403(b) retirement savings plan available upon hire, with employer contribution eligibility after meeting age and service milestones.
• Employee Assistance & Financial Support: An Employee Assistance Program (EAP) provides free, confidential counseling, financial, and legal services to employees and adult household members. An Emergency Fund Program offers financial assistance for natural disasters, medical emergencies, or personal bills.
• Professional Development: Tuition reimbursement (up to $3,000 per year) for eligible positions after one year of service for approved job-related coursework and degree programs.
• Voluntary Perks: Supplemental health plans with annual wellness incentives, plus voluntary employee and dependent life insurance.
• Additional Perks that may apply: 30% employee shopping discount, potential university tuition discounts, and potential bonuses for employee referrals and loss prevention.

SUMMARY

Assists the Store Manager in all operations of the Goodwill Retail Store or Outlet as described below.

SPECIAL REQUIREMENTS:

Will typically be required to work regular weekend (i.e. Saturday, Sunday), holiday and evening hours customary to the retail trade.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other related duties may be assigned as directed by supervision.

Assist customers and donors in a timely and courteous manner, ensuring excellent customer service.

Maximize used goods processing through the proper application of Goodwill techniques, including sorting, preparing and pricing items for sale. Meet or exceed production goals on a consistent basis.

Ensure that the store and surrounding premises are kept neat, clean and orderly and free of safety hazards and that health, safety and emergency procedures are understood and followed by employees. Immediately report all unsafe conditions to supervisor.

Help unload truck as required; sort and grade newly arrived goods.

Assist Store Manager in training new employees in a timely manner and according to agency and store policies and procedures.

Maintain production areas to ensure ease of operations.

Comply with cash handling and security policies; close out register for daily total; confirm correct amount; notify supervisor of any discrepancy; make nightly deposit to designated bank, as required.

Responsible for the store's operation in the absence of the Store Manager and Assistant

Manager including, but not limited to: opening and closing the store; directing the activities of store personnel; ensuring proper adherence by store employees to agency policies and procedures, CARF standards, safety and security regulations; ensuring that all sales transactions are rung up and reported accurately; ensuring that donated goods are processed appropriately; ordering store

supplies and truck delivery; and checking security of building. In dealing with infractions or unusual situations, Shift Supervisor must seek assistance from supervisor or Human Resources, as appropriate and report any infractions or unusual situations to the Store Manager.

Maintain store records, as required.

Immediately report any suspicions or allegations of fraud to supervisor.

Comply with all CARF, Agency and store policies and procedures.

OTHER DUTIES

Employee will be required to perform bank transactions necessary to store operations, e.g. depositing daily receipts, securing rolled coins or specific denominations of bills, etc., and must have access to transportation for travel to/from designated bank.

Employee will be included on Alarm Responder Roster for assigned store/location. Must respond upon notification from alarm monitoring company, in-person, to alarm calls that occur before/after typical hours of business operations. Employee must follow established procedures for responding to an alarm call and must have access to transportation to travel to/from store at such times. Employees must provide personal telephone and/or cell phone information in order to be available to receive alarm calls and must maintain ongoing phone service. Based on employment classification, employee will be paid in accordance with Agency Policy for time spent responding to alarm calls.