Showroom and Customer Service Manager

About the role

At Grupo Crit, we are looking to hire a Customer Service and Showroom Management Technician for a space specialized in equipment solutions and interior design.

The selected person will be responsible for offering personalized attention to clients and industry professionals, advising on available products and solutions, and coordinating showroom activities. Additionally, they will provide administrative support and collaborate in the organization of events, product presentations, and marketing actions.

We are looking for a dynamic, organized person with excellent communication skills, capable of guaranteeing a quality experience and contributing to the smooth running of the space.

What you'll do

Attention and reception of clients, architects, interior designers, developers, installers, and other professionals.

Advising on products and solutions, adapting to the needs of each visitor.

Carrying out product presentations and demonstrations.

Management of telephone calls, emails, and inquiries from clients and collaborators.

Follow-up and coordination of requests with different departments.

Administrative management, correspondence, messaging, and updating of visit and inquiry records.

Organization and operational maintenance of the showroom.

Collaboration in promotional campaigns and marketing actions.

Support in the planning and organization of events, training, and corporate presentations.

Coordination of the team and the activities necessary to guarantee the correct development of events and showroom actions.

Communication of current commercial promotions and campaigns to different client profiles.

What we're looking for

University degree or Higher Level Vocational Training completed in Design, Interior Design, Interior Architecture, or related disciplines.

Minimum of 2 years of experience in customer service, specialized reception, or product advising.

Experience in decoration, interior design, construction, bathroom equipment, or specialized retail will be especially valued.

Catalan: advanced or bilingual level.

Spanish: advanced or bilingual level.

English: minimum B2 level.

Good proficiency in office tools and email.

Ability to carry out presentations and advise on products.

Administrative organization and activity coordination skills.

Clear customer orientation and a vocation for service.

Excellent communication and interpersonal skills.

Organizational, planning, and priority management skills.

Team and activity coordination skills.

Proactivity, initiative, and autonomy.

Problem-solving profile, with the capacity to manage incidents.

Attention to detail and quality orientation.

Ability to work in a team and collaborate with different departments.

Requirements

University degree or Higher Level Vocational Training completed in Design, Interior Design, Interior Architecture, or related disciplines.

Minimum of 2 years of experience in customer service, specialized reception, or product advising.

Experience in decoration, interior design, construction, bathroom equipment, or specialized retail will be especially valued.

Catalan: advanced or bilingual level.

Spanish: advanced or bilingual level.

English: minimum B2 level.

Good proficiency in office tools and email.

Ability to carry out presentations and advise on products.

Administrative organization and activity coordination skills.

Clear customer orientation and a vocation for service.

Excellent communication and interpersonal skills.

Organizational, planning, and priority management skills.

Team and activity coordination skills.

Proactivity, initiative, and autonomy.

Problem-solving profile, with the capacity to manage incidents.

Attention to detail and quality orientation.

Ability to work in a team and collaborate with different departments.

What are we looking for?

A person with a customer orientation, an interest in design and interior spaces, and the ability to combine personalized attention with administrative, commercial, and organizational tasks.

If you like working in a professional environment where customer experience, product presentation, and activity organization are fundamental, we want to meet you!