Site Analyst II
GENERAL PURPOSE OF JOB
Focused on the support, maintenance and operations of IT systems and related technologies. Provide 24/7 support to assigned areas. Responsible for having a general understanding of domain knowledge for IT systems, related technologies and processes pertinent to assigned areas. Effectively troubleshoot and perform root cause analysis in an attempt to resolve incidents by providing professional, courteous, timely and dependable communication with team assistance as needed.
KEY RESPONSIBILITIES
In order of importance
- Responds to level II support issues 24x7 through call tracking software
- Supports, configures and maintains a subset of IT hardware and software including network, server and telephony infrastructure
- Manages IT assets within inventory system
- Entrusted to exercise a high degree of discretion due to Administrator rights, access and exposure
JOB REQUIREMENTS
Appropriate education and/or experience may be substituted on an equivalent basis
Education: Associates or Bachelor’s degree in related field or equivalent IT experience
Experience: 3-5 years of experience in IT field
Knowledge, Skills & Abilities:
- Strong written, verbal and interpersonal communication skills
- Strong knowledge of Windows current Operating Systems and associated tools and utilities
- Basic understanding of infrastructure
- Working knowledge of MS Office toolset
- Customer service oriented
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