Site Manager

POSITION: Site Manager

FLSA STATUS: Full-time, Exempt

SUPERVISOR: Regional General Manager

POSITION SUMMARY:

Manage the daily operations of the club, providing a visible leadership presence for members, guests and team members. Ensure the club is properly staffed during all hours of operation and meets all photo-ready cleanliness standards and Five*Star service standards. Be fully trained and able to fill in for member services, housekeeping and membership sales. Drive membership and ancillary revenues and maintain operating expenses within budget.

RESPONSIBILITIES

• Create a safe and engaging environment.
• Be a role model for the acac and Five*Star culture.
• Work collaboratively with RGM to achieve revenue goals and manage expenses prudently.
• Respond on a timely basis to member and guest concerns and Medallia surveys.
• Hire, train and provide ongoing leadership to your team of direct reports.
• Provide oversight and general guidance to your indirect reports (personal trainers and group exercise instructors).
• Develop in-depth knowledge of all departments in your club.
• Assist the RGM in developing an annual operating budget.
• Review monthly financial reports and flag/investigate any budget variances.
• Have a working knowledge of Club Automation, Paylocity, goHappy, HubSpot, HappyFox and any other software/platforms integral to club operations.
• Regularly walk the facility to take note of any cleanliness, repair or maintenance issues and take action accordingly.
• Ensure all purchasing follows company procedures.
• Work collaboratively with other acac and Home Office leadership team members.
• Keep team and members informed of events and activities and encourage participation.
• Create and deliver special events to promote the club and member engagement.
• Handle Incident Reports for the club; train other team members on how to complete one in your absence.
• The above list is representative, not all-inclusive. This position will assist the RGM with a variety of tasks and projects.
• Act as the on-site expert in Recovery

RESPONSIBILITIES (GENERAL)

• Complete assignments and projects by requested deadlines.
• Know and adhere to all company policies and procedures.