Site Manager
Posted Updated
Description
Site Manager
$23.83 - $31.62 per hour
40 hours per week, M-F 7:30am-4:30pm (1 hour lunch)
POSITION PROFILE
The Site Manager is accountable for managing 2 teams in Armonk, NY. Manages contracted services including but not limited to: Mail services. Reception, courier driving, specialty shipping/receiving, and various operational support. Management of daily operations of a corporate office with C Suite executive. Provides coverage at managed sites as needed. Responsible for assessing talent, staff career development and conducting performance management activities & employee counseling with support from assigned leadership.
JOB DUTIES AND RESPONSIBILITIES
-
Responsible for managing daily operations of small-medium-size sites in the area while managing a team of direct reports supporting various services.
-
Maintains formal contact with the customer(s) on a regular basis.
-
Interacts with C Suite level executives, providing custom service to clients
- Prioritizes multiple and competing priorities. Communicates team vision and priorities while creating a helpful and positive work culture to maximize retention.
- Improves quality of operations while consistently applying effective implementation and management of RICOH Service Excellence tools.
- Implements and follows all safety protocols and requirements at site levels to ensure a safe working environment is always maintained.
- Ensures achievement of Service Level Agreements, the Site Manager is responsible for working with the customer to improve business processes with support of leadership team.
- Motivates employees and recognizes their accomplishments in a timely manner, leveraging the Ricoh Recognizes programs.
- Clearly communicates job expectations/consequences of direct reports by training, cross training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.
- Responsible for evaluating team member performance and providing career development and training opportunities.
- Must possess an in-depth understanding of the client’s requirements, with support of management.
- Identify gaps/scope creep in service delivery and adjust process documentation to work within the client or Ricoh framework while ensuring financial responsibilities are met.
- Is responsible for creating/supporting/submission of required reporting.
- Performs other duties as assigned.
QUALIFICATIONS (Education, Experience, and Certifications)
- Requires high school diploma or GED and 2-3 years of related work experience.
- Requires clean, valid driver's license
- Demonstrate intermediate competency in computer skills including proficiency in MS Office
- Professional presence for customer facing
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.