Smartstream IDLM Support Analyst

Project description

As a technical BAU support analyst , you will provide support of the Smartstream Intraday Liquidity application and BAU activities. Being responsible for and providing technical support of the underlying application, releases and infrastructure.

Responsibilities

• Support UK hours from (7am to 4pm) or (9am to 6pm) or (10am to 7pm) , as required.
• Participate in overnight support rota (on call) , and weekend work (releases /support etc).
• You will be a self motivator, who is able to take a task and progress it independently, or as part of a team.
• Document technical requirements or processes to capture the configuration being performed.
• Support and test technical systems/servers (shown below).
• Work with third party software provider and work within pre-defined application standards and raise queries or tickets if software defects are identified with the software vendor
• Apply industry experience and ensure the solution incorporates "best practice"
• Work with neighbouring technology and project teams to ensure changes and rolled out in a co-ordinated manner which is non-disruptive to the business
• Work in a coordinated manner around go-live activities, ensuring services are transitioned into the live production environment in a manner which is compliant with technology policy and non-disruptive to the business
• Provide a level of post live support and assist with remediation where necessary
• Work on key technical areas identified below.
• Ensure defects are tracked and managed, with the appropriate team assigned any defects identified during the test phases
• Highlight risks or concerns ensuring items are followed up or escalated appropriately

SKILLS

Must have

• Have experience of vendor application 'Smartstream Intraday Liquidity Management' primarily, (or 'Smartstream Recs' )
• Have excellent communication skills, being able to converse with a wide variety of teams (unix/database/application)
• Familiar with Change Requests, attending and representing on CAB and weekend rollout of code changes.
• Control M application knowledge, jobs creation, administration, alerting, file move, file watchers , etc.
• Oracle Sql scripting and oracle databse concepts
• Linux shell scripting and support.
• Ability to package up and manage configuration/code changes into releases, and apply to production.
• Jboss 7 server knowledge, configuration and support, and WAR file deployment.
• JMS Queue processing and principles
• GitHub software management
• Be flexible, particularly when working on rolling out system changes in non-business hours and weekends.
• Be a self-motivator, who is able to take a task and progress it independently, or as part of a team.
• Have an understanding of banking concepts in relation to cash management and reconciliation.

Nice to have

• Experience of BAU Support