SMB Account Manager - Services

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Small businesses are the backbone of any community- and you’ll be the partner that helps them thrive with Square. From the local salon to the personal trainer down the street, we’re looking for someone with a genuine passion for SMBs in the Services space, excited by the opportunity to work alongside business owners and champion their growth.

In this role, you’ll build meaningful partnerships with clients, understanding their unique needs, crafting tailored solutions, and advocating for them within Square. You’ll become a creative problem-solver, finding ways to apply our products to complex business scenarios. As a trusted advisor, you’ll support clients day-to-day while uncovering new growth opportunities and expanding partnerships that fuel their success.

Your day-to-day blends high-energy outreach, consultative conversations, and business coaching, with a focus on helping sellers get the most from Square. You’ll have autonomy to lead your playbook and influence how Square scales in the Services industry, delivering tangible results for your merchants.

You will:

• Own, retain, and grow a portfolio of SMB Services merchants, helping them thrive through tailored adoption of Square tools.
• Drive expansion through product adoption, upselling, and value-based recommendations.
• Act as the voice of your merchants within Square, advocating for their needs with empathy and surfacing insights that shape our products.
• Balance proactive outreach, retention activities, and growth opportunities through strong organization and time management.
• Work with our Sales, Support and Product teams to ensure customers have the best possible experience across all aspects of Square

You have:

• 3+ years experience in Sales, Account Management or related field
• Experience discovering and closing sales opportunities and building client relationships.
• Experience successfully managing a pipeline to achieve revenue targets
• Excellent organizational, analytical, written, and verbal communication skills
• Passion and knowledge about how new technologies can help better serve small and medium size businesses
• A track record of delivering measurable outcomes, driving adoption, and being perceived as a trusted advisor by clients.
• Experience within the Services or Beauty industry is preferred

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A: ($106,600 - $159,800)

Zone B: ($99,100 - $148,700)

Zone C: ($90,600 - $136,000)

Zone D: ($80,000 - $120,000)

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.