Snow Administrator

TRUGlobal is hiring a hands-on SAM Tool Configuration and Integration Expert (Snow SLM Specialist) for the customer's enterprise Snow License Manager (SLM) environment, during the SAM Build & Advisory phase. The role covers platform administration, discovery coverage expansion, and upgrade engineering. You will own the technical health of the global SNOW server infrastructure.

Key priorities:

• Execute the SNOW SLM platform upgrade
• Set up a dedicated staging environment
• Close the ~10,000 unmonitored endpoint discovery gap
• Integrate and stabilize 12 discovery data feeds
• Build the technical ROI case for Flexera One readiness

1. Platform Upgrade and Infrastructure

• Plan, configure, and execute the technical upgrade of Snow License Manager (SLM) with zero operational disruption.
• Build and configure a staging/test environment to validate SNOW releases, Data Update Jobs (DUJ), and discovery scripts before production release.
• Maintain at least 99.5% uptime for the global SNOW servers, automated DUJs, and ServiceNow CMDB integration connectors.

2. Agent Deployment and Discovery Coverage

• Expand SNOW discovery agent deployment across the ~40,000 endpoint estate to fix "asset blindness" and close the ~10,000 machine gap.
• Design and deploy relay agents and proxy servers to collect data from high-secure (HS), restricted-secure (RS), and regional networks.
• Work with Workplace Services (WPS) to embed the SNOW discovery client in the standard OS base image for new devices (~200 per day) so new builds do not create gaps.

3. Data Integration, Feeds, and Normalization

• Monitor, troubleshoot, and optimize ingestion across 12 discovery sources (including SCCM/MECM, Microsoft Intune, Jamf, CMDB, and cloud/SaaS feeds), targeting at least 95% feed health.
• Use Snow Data Intelligence Service (DIS) to resolve recognition exceptions and reach at least 90% software normalization.
• Support REST API and ETL integrations between Snow SLM, ServiceNow IT Service Catalog, and Coupa requisition endpoints for real-time spare entitlement checks and automated packaging triggers.

4. Modernization and Flexera One Roadmap

• Support SAM Leadership in building a data-backed business case for Flexera One. Analyze live SNOW inventory gaps for priority publishers (e.g., IBM) and extrapolate risk exposure across the estate.
• Identify contract renewal dates for native OEM sub-capacity tools (IBM ILMT, Oracle native metering) to show that decommissioning them funds the Flexera One upgrade.

Top skills

1. Snow License Manager (SLM 9.x)
2. ServiceNow CMDB / SAM module

Core technical skills

• Deep hands-on expertise in SLM 9.x, Snow Automation Platform, Snow Inventory Server, Snow Data Intelligence Service (DIS), and agent deployment troubleshooting.
• Strong working knowledge of ServiceNow CMDB / SAM module, Active Directory/Entra ID, Microsoft SCCM/MECM, Intune, Jamf, and API/ETL data mapping pipelines.
• Experience designing relay/proxy agent architectures for restricted, high-security, and regional network subnets.
• Strong SQL query development, data scrubbing, custom normalization rule creation, and technical documentation.

Preferred

• Familiarity with Flexera One architecture and OEM sub-capacity metering (IBM ILMT, Oracle verified metering).

Experience: 8 to 10 years in SAM platform administration, tool configuration, and system integrations.

Education: Bachelor's degree in Computer Science, Information Technology, Systems Engineering, or equivalent experience.