SOC Manager

As a leading managed cybersecurity services provider, ECS delivers highly tailored cybersecurity services across diverse customer environments. Our Security Operations Center operates in a fast-paced, multi-client environment where strong technical judgment, operational discipline, customer communication, and effective leadership are essential.

ECS is seeking an experienced SOC Manager to lead analysts supporting our 24x7x365 managed security operations. This position is responsible for the people, processes, and operational execution required to deliver consistent, high-quality detection, investigation, escalation, and incident response services across multiple customer environments.

The SOC Manager serves as both a people leader and senior operational escalation point. The ideal candidate has significant experience leading security operations personnel, understands modern SOC technologies and investigative techniques, can manage competing customer priorities, and is comfortable making decisions during high-severity cybersecurity events. The role requires working across security disciplines and customer teams to improve detection and response capabilities, strengthen operational processes, and continuously improve the effectiveness of SOC services.

Responsibilities

• Lead and manage a team of SOC analysts supporting 24x7x365 managed security operations, including recruiting, staffing, scheduling, workload management, onboarding, coaching, performance management, technical development, retention, and career development.
• Maintain effective 24x7x365 SOC coverage, including staffing levels, shift coverage, workload distribution, escalation coverage, leave coordination, and identification of coverage or skills gaps that could affect service delivery.
• Maintain accountability for the quality, consistency, and timeliness of SOC investigations, escalations, customer communications, and operational deliverables.
• Serve as a senior operational escalation point for complex investigations, customer issues, high-severity incidents, and situations requiring management judgment or cross-team coordination.
• Manage security operations across multiple customer environments with differing technology stacks, security requirements, escalation procedures, and service-level commitments.
• Monitor SOC performance using operational metrics such as alert volume, investigation and response timelines, escalation trends, service-level agreement attainment, detection quality, false-positive rates, case quality, and analyst workload.
• Identify operational bottlenecks and drive measurable improvements through process refinement, detection tuning, automation, AI-assisted workflows, analyst enablement, and improved technology integration.
• Ensure SOC playbooks, runbooks, standard operating procedures, escalation paths, and investigative standards are documented, maintained, consistently followed, and continuously improved.
• Coordinate operational response to cybersecurity incidents and review complex investigations to ensure appropriate scope, technical accuracy, escalation, containment recommendations, documentation, customer communication, and transition to dedicated Incident Response resources when required.
• Maintain working knowledge of SIEM, EDR/XDR, SOAR, NDR, cloud security, identity security, email security, threat intelligence, case management, and security analytics technologies used across customer environments.
• Ensure SOC personnel can effectively investigate activity across endpoint, identity, network, email, cloud, SaaS, and hybrid environments.
• Partner with Detection Engineering, Cyber Threat Intelligence, Threat Hunting, Incident Response, Red Team, Security Engineering, and SOAR/Automation teams to improve detection coverage, alert fidelity, investigation workflows, and response capabilities.
• Drive an intelligence-informed approach to security operations by incorporating emerging threats, adversary tactics, techniques, and procedures, MITRE ATT&CK, incident lessons learned, threat hunting results, and analyst feedback into detection, investigation, and operational priorities.
• Support the responsible adoption of AI-assisted security operations capabilities for alert triage, investigation, enrichment, summarization, workflow automation, and analyst decision support while maintaining appropriate human oversight and accountability.
• Support new customer onboarding and operational readiness, including processes, escalation paths, telemetry availability, detection readiness, reporting requirements, and analyst enablement.
• Build effective working relationships with customer security teams, IT teams, technical stakeholders, and leadership. Participate in customer operational reviews, incident calls, service reviews, and escalations as required.
• Develop and present operational reporting, dashboards, incident summaries, service metrics, risks, trends, and improvement recommendations to technical and leadership audiences.
• Participate in an after-hours management and incident escalation rotation as required to support 24x7x365 operations.
• Perform other duties as assigned.