Social Worker (Program Coordinator)

The New Mexico VA Health Care System is seeking a Supervisory Social Work Program Coordinator for the following Outpatient Social Work Programs.

The Outpatient Social Work Program Coordinator is responsible for the oversight of administrative and clinical aspects of the: Patient Aligned Care Team (PACT} Social Work (SW) Program; Military to VA Care Management Program; and Intimate Partner Violence Program. This Program Coordinator also provides oversight to the SW staff managing the implementation and sustainment of Care Coordination and Integrated Case Management as well as Advance Care Planning Group Visits for the New Mexico VA Health Care System. Supervises the Social Workers in PACT within the main medical center as well as outlying Community Based Outpatient Clinics (CBOC) that are assigned to Social Work Service and supervises the Military to VA Program Manager. As the supervisor, the incumbent collaborates with the Assistant Chief, Social Work Service and other supervisors to plan, organize and direct administrative, operational, patient and personnel activities for the service. Administrative Functions Supervises a group of employees performing work at various GS level to their own grade and provides administrative, technical, and clinical supervision necessary for accomplishing the of the unit. Performs the administrative and personnel management function relative to staff supervised. Establish guidelines and performance expectations for staff, clearly communicated through the formal employee performance management system. Provides position specific orientation such as the Social Work PACT model of and other service orientation items. Observes workers' performance; demonstrates and conducts work performance critiques. Provides informal feedback and periodically evaluates employee performance. Works to resolve informal complaints and grievances. Develops work improvement plans, recommending personnel actions as necessary. Provides advice and counsel to workers related to work and administrative matters. Effects disciplinary measures as appropriate to the authority delegated in this area. Reviews and approves or disapproves leave requests. Clinical Functions Assist in coverage of the other Social Workers and be a primary point of contact to ensure the psychosocial needs of Veterans not assigned to any PACT are met. Use a high level of skill in assessing and treating the complicated psychosocial problems of Veterans and their families/significant others. Assessment of psychosocial problems that cause distress, often impacting the health condition and creating barriers to care. These stressors can include adjustment to the current medical condition, untreated or under-treated mental health or substance abuse condition, economic instability, legal problems, and inadequate housing and transportation. Referrals typically originate from any member of the interdisciplinary team, from Veterans and/or their families who call or walk-in for assistance, and from community professionals. Complete thorough assessments to determine the underlying causes of the presenting problem, the interpersonal and environmental factors impacting the problem, and its effect on the patient's ability and desire to comply with the treatment recommendations by the multidisciplinary team. Help the patient and family to understand the contributing factors to the problem(s), discuss with them the pros and cons of possible short-term and long-term solutions, encouraging them to make positive and lasting changes to reduce stressors. Coordinate with VA staff and community agencies to assist in problem solving as needed. Case management with members of the outpatient interdisciplinary team is provided in order to coordinate a collaborative effort to meet the agreed upon goals for a Veteran's treatment needs and include liaison with community professionals regarding needed services for Veterans and/or their families. Services include but are not limited to interventions to increase access to care, including transportation assistance and advanced directives, economic assistance, including assistance with medical bills, financial aid services and strategies to increase income (employment, vocational rehabilitation, VA benefits, disability), and/or reduce expenses, find the appropriate housing for the patient's level of need (affordable independent housing, homeless shelters, group and family care homes, Veterans Homes, assisted living, nursing homes, respite care, hospice care) and order necessary services to assist with functional decline. Preferred Experience: Demonstrated experience providing clinical and administrative leadership in a complex healthcare environment, including supervision and oversight of professional staff, program management, interdisciplinary collaboration, quality improvement, and performance management. Work Schedule: Monday - Friday, 08:00 AM - 04:30 PM Compressed/Flexible: Not Available Telework: Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.