Software Account Manager
Software Account Manager
£40,000 + Company Car/Allowance + Benefits
West Mids office with Nationwide Travel
We are recruiting a Software Account Manager for a rapidly growing technology business. This is a newly created position offering an excellent opportunity for someone who enjoys combining customer interaction with technical problem-solving.
Working closely with the sales team, software developers, project managers and customers, you will play a pivotal role in understanding customer requirements, conducting site surveys, designing software solutions and supporting projects from initial concept through to successful implementation.
Key Responsibilities
- Conduct customer site visits, surveys and technical discovery meetings.
- Understand customer requirements and recommend appropriate software solutions.
- Support the sales team throughout the pre-sales process.
- Produce technical proposals, solution designs and customer presentations.
- Deliver software demonstrations and participate in customer workshops.
- Work alongside software developers, engineers and project managers to ensure successful project delivery.
- Assist with software integration discussions and solution architecture.
- Coordinate project documentation, planning and customer communications.
- Build long-term customer relationships and act as a trusted technical adviser.
- Identify opportunities to introduce additional software products and services within existing accounts.
- Maintain accurate CRM records, site survey documentation and project updates.
Skills & Experience
- Experience within a Pre-Sales, Technical Sales, Solutions Consultant, Applications Engineer, Software Support or Technical Account Management role would be advantageous.
- Alternatively, candidates with a technical or engineering background looking to move into a customer-facing software role are encouraged to apply.
- Excellent communication and presentation skills.
- Able to explain technical concepts to both technical and non-technical audiences.
- Commercial awareness with a consultative approach to sales.
- Comfortable travelling to customer sites throughout the UK.
- Full UK Driving Licence.