Software Application Technical Support
Description
Salary: RM 3,000 – RM 4,000 per month
About the role
Software Application Technical Support role involving customer support, technical troubleshooting, and assistance with software deployment, migration, installation, and configuration, particularly for Java Web Applications. The role includes creating technical documentation, conducting training sessions, and supporting the implementation of new solutions.
Key responsibilities
Address customer concerns, inquiries, or issues related to software features and usage, including troubleshooting
Assist software developers in resolving technical issues during the software development process
Provide support for the deployment, migration, installation, and configuration of software, particularly Java Web Applications
Create technical documents and manuals for reference by clients and internal teams
Conduct training sessions for new clients on how to use software products effectively
Guide colleagues and clients in resolving technical problems and implementing solutions
Support the implementation of new solutions or applications, including VA findings and manual testing
About you
Bachelor's degree in computer science or a related field, or diploma with good technical knowledge/skills
2 to 5 years of experience
Strong knowledge of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC)
Familiarity with RDBMS, Java Web Applications, and IT infrastructure, such as servers and IT networks
Proficiency with various software/tools like Tomcat and ActiveMQ
Experience in preparing Test Specifications Documents, including Test Scenarios, Test Cases, Test Data, Defect Reports, Requirement Traceability Matrix, and Test Closure Reports
Skilled in executing test cases and logging defects
In-depth understanding of testing methodologies, technical product knowledge, and adherence to industry standards and best practices
Expertise in different types of testing, including Functional, Regression, Integration, System Testing, Web Service, Cross Browser, Performance, Stress, UI, Security Testing, and Database Testing using MySQL and MsSqlserver
Troubleshoot and escalate defects to the appropriate Point of Contact (POC).
Proficiency in Bug Life Cycle.
Excellent verbal and written communication skills.
Strong interpersonal skills for effective collaboration within diverse, global teams.
Willingness to travel to customer sites as needed.
Customer-focused with the ability to establish positive working relationships with clients.
Effective project management skills, capable of handling multiple projects simultaneously and meeting deadlines.
Problem-solving skills and the ability to see projects through to completion.
Analytical skills for studying problems, records, and identifying solutions.