Meet the Team

We are the Cisco GTM IT team, and we’re on a mission to power business success through AI-first innovation. We build, Maintain and operates the systems behind Cisco's end-to-end customer lifecycle: Market-to-Lead, Lead-to-Opportunity, Opportunity-to-Booking, Order-to-Cash, Onboard-to-Optimize, Escalate-to-Resolve, Renew-to-Booking, and Support-to-Advocacy. We own Salesforce platform administration, governance, Security, AI automation, integration and DevOps at scale. Join us in cultivating a culture of development where AI meets real-world impact.

Your Impact

• Develop and operate advanced AI-driven and agentic automation solutions to streamline Release impact analysis, Case deflection, Salesforce Org health, Code quality, Security and compliance reporting, thereby enhancing platform productivity, scalability, and operational efficiency.
• Provide technical leadership on platform architecture decisions and roadmap future solutions.
• Collaborate with business partners to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, fast-paced environment.
• Provide technical leadership, setting best practices including integration and application development, CI/CD implementation, Data Mask, Backup & Restore.
• Embed engineering excellence practices — code review, continuous integration, automated testing, monitoring, and AI-assisted automations — into every release cycle.
• Ensure compliance with security, data governance, and regulatory requirements across the Salesforce ecosystem.
• Troubleshoot and resolve issues to ensure the Salesforce solution performs as expected.
• Know the latest with new Salesforce features and functionalities and provide recommendations for process improvements.
• Develop and maintain technical documentation, including solution design documents, technical specifications, and user guides.

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 7+ years of experience as a Salesforce Platform Admin/Developer with a strong understanding of Salesforce architecture and best practices.
• Experience in Salesforce technologies (Apex, LWC, Lightning Component Framework, SOQL) and configuration (workflows, validation rules, process builders, flows) and platform APIs (Metadata, Tooling, Enterprise, Bulk).

• Experience with Salesforce CI/CD/Copado pipeline configuration, Git branching/merging strategies, and release management including metadata and data migrations.
• Strong grasp of identity & access management: OAuth 2.0, SAML, SCIM, principle of least privilege.
• Experience governing multi-org or multi-cloud Salesforce estates (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud).

• Experience with AI development tooling.
• Integration of Salesforce with external systems and cloud platforms.

Preferred Qualifications

• Salesforce certifications: Platform Administrator, Platform Administrator II, Platform Developer II, Application Architect, Agent force Specialist, Data Cloud Consultant. Copado Fundamentals I & II certification.
• Experience with Salesforce Agentforce, Service Cloud, Sales Cloud, or other Salesforce products.
• Knowledge of JavaScript, HTML, CSS, and other web technologies.
• Experience with Agile/Scrum methodologies.
• Solve complex technical problems and manage numerous projects independently, collaborating with teams and partners to achieve operational excellence.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.