Software Engineer I - AI Agents
Summary
Builds and maintains AI agents that autonomously handle customer service tasks and optimize CX workflows using Observe.AI’s platform.
About Us Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take act…