Software Engineering Team Lead

Department:

Enterprise Systems Group

Billable Hours Goal:

60% of worked hours

Position Type:

Full Time

Travel Required:

Minimal as needed

JOB SUMMARY:

As the Technical Lead of the Enterprise Systems Group, you will lead the technical team to help ensure they are following processes to deliver all technical functions to agreed scope and specifications as well as provide ongoing client support. Streamline and provide onboarding activities by shadowing, training, ensuring training teams are completing training and other activities. Making decisions aimed at improving efficiency while at the same time ensuring no disruption of on-time delivery to customers. Directly working with the consulting leads to provide quality solution design.

REPORTS TO: Manager, Enterprise Systems Group

DIRECT REPORTS: Systems and Software Engineers

ESSENTIAL FUNCTIONS:

• Utilize Software Engineering knowledge providing customized solutions to Epicor and external utilities
• Develop and test solutions with attention to detail and accuracy
• Document all modifications to client software according to company policy
• Manage assigned queue, to ensure the team is meeting deadlines and other milestones
• Provide classroom training to end users on Epicor technical tools
• Mentor Technical Team Members as required
• Assist in the hiring process of Technical Team Members
• Assist with onboarding/training of new Technical Team Members
• Actively contribute to development team process improvement, policies and procedures
• Provide direction and escalation for ticket / task issues, and customer satisfaction follow up
• Present ComTec in a positive light both internally and externally (i.e., be a champion for the company)
• Assist with performance and development of Technical Team Members
• Develop and monitor yearly training plans for direct reports
• Assist Director with quarterly performance reviews with direct reports

ADDITIONAL RESPONSIBILITIES:

• Troubleshoot, identify and evaluate alternative solutions to a problem
• Maintain daily timesheet and expense report entries and submit them accurately and timely
• Lead weekly team meetings.
• Attend Epicor Escalation Meetings
• Other duties as required