Solution Engineer
Summary
Pre-sales solution engineer at an IT distributor in Kwun Tong, Hong Kong: runs technical discovery, designs and demos enterprise IT management solutions (UEM, ITSM, ITOM, IAM, SIEM), owns customer PoCs, and leads implementation and deployment projects. Requires 2+ years in solution/pre-sales engineering with strong ITIL, ITSM, and UEM/MDM knowledge.
What You’ll Do
Technical Discovery: project based. Mainly focus on IT enterprise management solutions (UEM, ITSM, ITOM, IAM, SIEM).
Design end-to-end solutions that integrate ITSM frameworks (incident, problem, change management) with modern unified endpoint management (UEM/MDM) strategies.
Deliver compelling, value-focused product demonstrations that prove how our platform simplifies asset lifecycle tracking, automated patching, and service delivery.
Own and execute the technical PoC process, guiding customers through successful evaluations to prove technical viability and business value.
Own for different projects on implementation and deployment.
What You’ll Bring
Bachelor’s degree in Computer Science, IT, or a related field (or equivalent practical experience). ITIL certifications or vendor-specific endpoint certifications are highly desirable.
2+ years of experience as a Solution Engineer, Pre-Sales Engineer, or focusing on enterprise IT environments.
Deep understanding of ITIL frameworks and hands-on experience with major ITSM platforms.
Strong technical knowledge of Unified Endpoint Management (UEM), Mobile Device Management (MDM), Patch Management, and software deployment across Windows, macOS, and Linux.
Exceptional ability to translate complex technical jargon into clear, business-value-driven language for both sysadmins and CIOs.
A consultative mindset with a passion for troubleshooting, architecting integrations (REST APIs, webhooks), and solving complex workflow puzzles.