Solutions Consultant

About the role

As a Solutions Consultant, you'll be the technical and functional expert on Karmly Workforce for prospective and existing customers. Pre-sales engagement is critical to this role — you'll dig into a customer's complex environment of systems and processes, understand their pay rules, rostering and billing requirements, and shape how it all comes together in Karmly Workforce, before handing a well-scoped solutions over to the Implementation team to deliver. You'll be a trusted advisor to clients on workforce management and labour hire best practice — equally comfortable in a boardroom with senior stakeholders and on the ground with hands-on owner-operators, payroll and operations teams, and able to see requirements through each of these lenses. This is a role for someone who's genuinely energised by ambiguity and by driving change.

Key responsibilities

• Act as the lead solutions expert on Karmly Workforce during pre-sales, running discovery sessions and tailored demos alongside the sales team

• Dig into a customer's complex current environment — existing systems, spreadsheets, pay rules, rostering and billing processes — to build a clear picture of what needs to come together in Karmly Workforce

• Translate complex business requirements (award interpretation, pay rules, rostering logic, client billing structures, compliance workflows) into a well-scoped Karmly Workforce solution

• Prepare well scoped & documented customer engagements to the Implementation team, who lead detailed configuration, Proof of Value and delivery so that we can reduce the time to go live and billing

• Build strong relationships with client stakeholders, acting as a trusted advisor on workforce management and labour hire best practice

• Move comfortably between boardroom conversations with senior stakeholders and hands-on conversations with owner-operators, payroll teams and operations admin — viewing requirements through each of these lenses

• Troubleshoot complex configuration and integration questions raised during pre-sales, escalating product gaps to Product/Engineering

• Gather and relay customer and market feedback to Product Management to help shape the Karmly Workforce roadmap

• Keep current on payroll compliance, modern awards/agreements and labour hire regulation across the markets Karmly Workforce serves (initially NZ and Australia)

About you

• 4+ years' experience in a solutions consulting, pre-sales, systems configuration or similar customer-facing technical role — ideally within SaaS, payroll, workforce management or HRIS

• The ability to demonstrate a complex product with clarity and confidence, and to cut through ambiguity to what actually matters

• A genuine interest in and understanding of accounting principles — a relevant accounting qualification is highly regarded

• Practical understanding and hands-on experience of labour hire operations — you know how a labour hire business actually runs, day to day

• A strong grasp of payroll, rostering, timesheet and client billing processes, and the confidence to interpret complex pay and award rules

• Excellent stakeholder management and communication skills, with the confidence to lead conversations with senior client stakeholders as well as hands-on owner-operators, payroll teams and operations admin

• Genuine comfort working through ambiguity, and the drive to champion change within a customer's business

• Experience with and, ideally, exposure to APIs or third-party integrations (payroll, accounting or HR systems)

• Exposure to applicant tracking systems (ATS) such as JobAdder, Tracker or Bullhorn

• Familiarity with AI tools and agentic workflows (e.g. Claude, MCP servers) and an interest in applying them to solution design and customer problem-solving

About us

FlexiTime builds workforce management software for businesses that employ people doing real work in the real world. Our products, PayHero (payroll), Karmly (contractor management and labour hire) and Droppah (rostering and scheduling), help businesses across New Zealand and Australia pay, roster and manage their teams. We're bootstrapped, profitable and growing fast, and we're just getting started.

Karmly Workforce is our all-in-one labour hire operations platform, built for businesses that place and manage contingent and labour hire workers — including cleaning, security, hospitality, logistics and construction. It brings recruitment, onboarding, scheduling, time and attendance, payroll and compliance, and client billing together into one system, so our customers can fill roles faster, pay people correctly, and run their operations from a single source of truth.

Benefits

• Work on a product that genuinely makes a difference to how businesses schedule, pay and look after their people

• A supportive team environment with room to grow your career as our Karmly Workforce customer base scales

• The chance to shape a product and a practice that's still growing — your ideas and feedback carry real weight

If you are interested in joining our fast growing, profitable company with global opportunity, we would love to hear from you!