Solutions Strategy and Operations Manager

You will establish metrics and compensation models, evaluate business performance, and guide action plans. You will build capacity, headcount, segmentation, and coverage models; operationalize customer frameworks, dashboards, and leadership cadences; and partner with RevOps, Go to Market, and Finance to improve decisions and execution.

Responsibilities

• Establish key metrics and compensation models
• Evaluate business performance, drivers, and trends and guide action plans
• Build and optimize headcount and capacity models
• Build and optimize segmentation and coverage models
• Build and operationalize customer health signals, maturity models, and playbooks
• Build and operationalize dashboards for KPIs and insights
• Build and operationalize an end-to-end operating cadence for leadership
• Serve as a trusted advisor to the leadership team
• Partner with RevOps, Go to Market, Finance, and other stakeholders
• Incorporate local nuances and input into global plans

Requirements

• Experience in Sales or Customer Strategy and Operations
• Experience with pre-sales, direct sales, and technical services teams
• Analytical and modeling skills
• Operations knowledge including capacity modeling, staffing, planning, and process
• Stakeholder management skills
• Project management skills